Jobs | Second Cycle

Job Opportunities

We are Hiring!

Bike Shop Mechanic

Position Summary

The Shop Mechanic (SM) is a foundational role at 2nd Cycle, performing much of our revenue-generating work and serving as a key point of contact for community members. This dynamic position blends mechanical expertise, customer service, and problem-solving. While the primary focus is on bike repair and maintenance, all shop staff are expected to assist across departments as needed.

You’ll be responsible for diagnosing and completing repairs, writing service tickets, educating customers about bikes and maintenance, and delivering top-notch service to empower folks through cycling.

Reports to: Bike Shop Manager & Service Lead

Classification: Part-time, non-exempt (Starting @ 3 days/week)

Essential Job Functions

Repairs & Service

Perform on-the-spot repairs while delivering excellent customer service
Confidently build bikes or complete repairs with minimal supervision
Accurately diagnose and complete work orders efficiently and to shop standards
Communicate with customers about repair needs in a clear and respectful way
Maintain a clean, safe, and organized work area

Retail & Customer Service

Operate our Point-of-Sale (POS) system accurately and efficiently
Educate the public about basic bike maintenance and safe riding practices
Restock products and help keep the retail area tidy and welcoming

Other Duties

Maintain tools and account for them at the start and end of each shift
Support the mission of 2nd Cycle by promoting cycling and community engagement
Assist with general shop tasks and adapt to the needs of the day

Qualifications & Traits

Strong mechanical knowledge of vintage and modern bikes
Prior bike shop experience
Customer-first attitude with a team-oriented mindset
Experience with de-escalation and conflict resolution is a plus
An active cyclist who understands diverse riding styles and needs
Comfort working in a nonprofit environment with a commitment to diversity, equity, inclusion, and belonging (DEIB)
Able to self-organize, complete tasks reliably, and communicate clearly
Willingness to assist outside of mechanic duties when needed

Compensation & Benefits

Hourly rate: $17–$22 DOE

Benefits include:

Paid Time Off: 1 hour for every 40 hours worked
Sick Time: 1 hour for every 40 hours worked
Disability coverage
Professional development opportunities
Discounts on bikes and accessories
A collaborative and casual work environment
Holidays and floating holidays after the introductory period

90-Day Introductory Period

All new hires begin with a 90-day introductory period. This gives both you and 2nd Cycle the opportunity to determine if the role and work environment are a good mutual fit. During this time, we’ll provide feedback, training, and support to help you succeed.

Organizational Overview: The mission of Second Cycle, a nonprofit organization based in Tacoma, WA, is to demystify and normalize bike riding as a part of daily life while realizing the bicycle as a tool of personal and community empowerment. We do this through our community tool space, through youth bike programs, and by providing an open, supportive, and accessible environment. We work to expand participation in the cycling community and are working toward a world where the joy of riding a bicycle is accessible to everybody.

Second Cycle was started a little under 13 years ago in a basement garage. We started small and have steadily grown. We have a gritty sensibility and a DIY ethos deeply ingrained in our organizational DNA. We started with just a community tool space in mind and have added a variety of vibrant youth and adult programs.

We are anchored in the Hilltop community and have been running the shop somewhere in Hilltop for the last 13 years. We have seen a lot of changes in this neighborhood, and we see the changes coming with the light rail and 1500 apartment units to be added in the next three years. That all being said, the organization has been and is on a growth trajectory, and there will be opportunities to grow with it for the right individual.

Who we are:

Collaborative team players
Passionate educators
Bike riders, bike mechanics
Energetic and hard workers who manage time and risk
Self-starters with growth mindsets
Personable and humorous

Diversity Statement

Second Cycle values diversity and strongly encourages applications from people who have historically been underrepresented in the bicycle industry, advocacy, and nonprofit work. Second Cycle is an Equal Opportunity Employer and is committed to diversity, racial equity, and inclusion. We do not discriminate on the basis of race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, genetic information, marital status, record of arrest or conviction, or any other factor protected by law. We strive to have a diverse board, staff, and volunteer base that reflects the communities we serve. This position is subject to reference checks and the completion of a background check.